“Please don’t fire me. My sister just died and I have to support her children.”“If I don’t get a job today, I am coming back here with a baseball bat and you are going into the hospital.”“I need a temporary office worker. I only want to hire a white woman.”“By the way, I didn’t put it on my application, but I killed my sister when I was 14. I’m not sure if it will show in my record since I was a minor.”
One of the most difficult parts of a job, any job, is handling difficult conversations. These conversations could be with angry customers, with employees who are not reaching their full potential, or any number of situations we are faced each and every day that can cause discomfort for all parties.